Refund Policy

Refund Policy

Last updated: September 30, 2026

At Hogwarts Light, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all orders. If your item arrives damaged or defective, simply send us a photo within 30 days of receiving your order and we will send a free replacement or issue a full refund — your choice.

Pre-Order Items

Please note that all orders are pre-order items. Production and processing takes 3–4 weeks, with an additional 1–2 weeks for shipping. Because of the custom nature of pre-order items, cancellations are only accepted within 24 hours of placing your order. After 24 hours, your order will already be in production and cannot be cancelled.

Changed Your Mind?

If you change your mind about your purchase after it has been delivered, you may return the item within 30 days of delivery for a refund, provided the item is unopened and in its original packaging. Return shipping costs are the responsibility of the customer.

How to Request a Refund

To start a return or request a refund, please email us at hogwartslight1@outlook.com with:

- Your order number

- A description of the issue

- Photos (if the item is damaged or defective)

We will respond within 24–48 hours with instructions.

Refund Processing

Once we receive and approve your return (or your photos for damaged/defective items), your refund will be processed within 5–7 business days. Refunds are issued to the original payment method.

Non-Refundable Items

Items that have been used, opened, or damaged by the customer are not eligible for a refund unless they arrived defective.

Contact Us

For any questions about returns or refunds, email us at hogwartslight1@outlook.com.